Refund policy

Return and Refund Policy

GringoArte products are made to order and produced and fulfilled through Printify's U.S.-based production providers. Because each product is made specifically after an order is placed, we generally do not accept returns or exchanges for buyer's remorse, change of mind, or customer ordering errors.

Damaged, Defective, Misprinted, or Incorrect Products

We want you to receive your GringoArte merchandise in excellent condition.

If your product arrives damaged, defective, misprinted, or incorrect, please contact GringoArte within 30 days of delivery at shop@gringoarte.com.

Please include:

Your name and order number
A description of the problem
Clear photos showing the product and the issue
A photo of the packaging or shipping label if relevant

We will review the issue and, when appropriate, work with Printify and the applicable U.S.-based production provider to arrange a replacement, refund, or other appropriate resolution.

Please do not send an item back unless GringoArte provides return instructions.

Made-to-Order Products

All GringoArte merchandise is made to order.

Because production begins specifically for your order, we generally cannot accept returns or exchanges because you changed your mind, selected the wrong product, or no longer want the item.

Personalized Products

GringoArte offers FREE personalization on all merchandise.

Customers are responsible for carefully checking all personalization information before submitting an order, including names, spelling, capitalization, and other requested details.

Personalized products cannot generally be returned or exchanged because of an error in personalization information provided by the customer.

If GringoArte or the production provider makes an error with your personalization, please contact us within 30 days of delivery so we can review the issue and work toward an appropriate resolution.

Wrong Size, Model, or Product Selected

Customers are responsible for selecting the correct product options before completing an order.

This includes selecting the correct size, phone model, product variation, personalization information, and other available options.

Because GringoArte merchandise is made to order, we generally cannot provide a free replacement, exchange, or refund when the customer selects the wrong size, phone model, variation, or other product option.

Please carefully review your selections before completing checkout.

Order Changes and Cancellations

If you need to change or cancel an order, contact GringoArte as quickly as possible at shop@gringoarte.com.

Orders may be submitted to production shortly after they are placed.

If production has not started, we will make reasonable efforts to accommodate your request. Once an order has entered production, we cannot guarantee that it can be changed or canceled.

Refunds

When a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution. After GringoArte issues an approved refund, additional time may be required for the refund to appear in your account.

Consumer Rights

Nothing in this Return and Refund Policy is intended to limit or exclude any rights or remedies available to customers under applicable consumer protection laws.